The truth is we don't really get questions very often but if you happen to have one that is not answered below, feel free to give us a call or email us.
Q. How can I tell if my order is secure?
A. When you finalize your order, this information is submitted using industry-standard SSL (Secure Socket Layer) technology. You'll be able to tell you're on a secure page by noting changes in your browser: first, the URL in the address line changes from "http" to "https" and second, an icon on your SSL-capable browser will show a "locked" padlock (or similar).
Q. What credit cards do you accept and do you charge state sales tax?
A. We accept Visa, Mastercard, American Express and Discover. You do not have to be a member of PayPal to use the PayPal Service. Because Reese Productions is located in Santa Cruz, California, we are required to collect 9% sales tax on orders shipped within California. No sales tax will be charged on orders shipped to destinations outside of California.
Q. When will my order ship?
A. We will process and ship out all orders the day they are received whenever possible. Aside from the usual Monday-Friday 9a-6p hours we sometimes ship on Saturday's as well.
Q. Will you sell or share my private information to a third party?
A. Nope, absolutely not. Ocassionally we may send you an e-mail about a new or upcoming release. If you receive an e-mail from us and don't want to recieve any more, just let us know. We're happy to oblige.
Q What is the difference between a Replicated DVD and a Duplicated DVD?
A. Replicated DVD's are the type of discs that you usually find at your local video rental store such as Blockbuster video. This is the process that the big movie studios use when they release a new movie on DVD. Replicated discs such as DVD-5, DVD-9, DVD-10, and DVD-18, which are sometimes called "pressed" discs, begin with a process called glass mastering. During glass mastering, a stamper containing the data is created, which is then used to injection-mold the discs. These “pressed” discs have their data encoded as a series of microscopic indentations molded directly into the disc surface. The resulting disc is only half of a finished DVD and is half as thick as a normal disc. The process is then repeated to make the other half of the disc. The two disc halves are then metallized, usually with aluminum, which gives the discs their silver color. The process is completed when the two halves are bonded together to create one complete DVD. Artwork is silk-screened onto the disc after manufacturing. Replicated discs have virtually 100% compatibility with all DVD playback devices and are the only type of DVD's that Reese Productions distributes.
Duplicated DVD's (DVD-R and DVD+R) differ from replicated DVDs in that their data is not stored as actual indentations, but as laser marks made by burning tiny holes in the dye layer of the DVD-R media. DVDs created this way are called “duplicated” as opposed to “replicated” discs and are generally less compatible with DVD players and computer's worldwide. A duplicated version is what you would have if you burned a DVD-R or DVD+R on your home computer.
Q. What's your return policy?
A. Returns are allowed within 30 days of the shipping date for a full refund less shipping and handling costs. The product must be returned in the same condition it was received. If your order was damaged in shipment or found to be defective we will gladly exchange it.
